Delete your StepArt account

In the app

Open StepArt → Settings → Account → Delete account, pass the parent check and confirm. Your account is deleted from our servers at once, the app’s data on your phone is erased, and the app closes.

Without the app

Write to support@stepart.app with the subject “Delete my account”. Add your user ID if you have it (Settings → Account → User ID); otherwise tell us roughly when you used StepArt and on which device, and we will help find the account. We delete it within 30 days and confirm by email.

What is deleted

Your account and its identifiers, age group and sign-in sessions.
Progress: completed and opened lessons.
Energy, coins, items and their history.
Multiplayer drawing recordings (deleting in the app removes them at once; after a deletion by email nothing links them to you any more).

What is kept

Encrypted backups roll over within 3 months; server logs within a few days.
Purchase records Google Play and our payment provider must keep by law stay with them.

Deleting your account does not cancel a subscription. Cancel it in Google Play: your profile picture → Payments & subscriptions → Subscriptions → StepArt → Cancel.